Position: Guest Services Agent
About: HRI Hospitality is a hotel management company that specializes in restoring properties to their former glory and developing new build projects that thrive in vibrant urban communities. With a dedication to warm welcomes and creating exceptional guest experiences across a diverse range of brands in exciting locations, HRI Hospitality offers a rewarding career path for individuals passionate about hospitality.
Requirements: Minimum 18 years of age; US work authorization required; High school graduate or equivalent; Minimum six (6) months experience as a Guest Service Agent in a hotel/resort (or comparable in other customer-focused industry); Minimum six (6) months cash handling experience required; Able to effectively communicate in English, in both written and verbal form; Must be able to clearly communicate in English with guests, visitors, management, and coworkers; Must be able to provide legible communication and directions; Must be able to compute accurate mathematical calculations; Ability to input and access data in a computer; Ability to understand guest inquiries and provide responses; Ability to promote positive relations with all individuals who approach the Front Desk; Ability to focus on guests’ needs, remaining calm and courteous; Ability to think clearly, quickly and make concise decisions; Ability to prioritize, organize, and follow up; Ability to work well under pressure of constant frequent arrivals and departures; Ability to focus attention on details; Ability to maintain confidentiality of all guests and hotel information; Ability to ensure security of guest room access; Ability to remain stationary at assigned post for extended periods of time; Must meet grooming standards; Ability to work cohesively with other departments and coworkers as part of a team; Willingness to work varied shifts, including weekends and holidays
Benefits: Employee discount on food and beverages, 401(k), Health insurance, Flexible work schedule conducive to work-life balance, Comprehensive training programs
