Position: Guest Service Agent – Part Time
About: Sonesta International Hotels Corporation is seeking a Guest Services Agent (GSA) to join their team. The GSA plays a crucial role in ensuring guest satisfaction and representing the brand at the front desk, providing support for the Operations Manager.
Requirements: High school diploma or equivalent required; One year of previous hotel experience, or retail customer service preferred; Previous background from the extended stay industry preferred; Ability to speak, read, and write fluent English; Professional verbal and written communication skills; Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred; Problem-solving, reasoning, motivating, organizational, and training abilities preferred; Experience with Microsoft Office and Opera systems preferred; Will be required to obtain a ServSafe certification; May be required to obtain a TIPS certification; Valid driver’s license required; Frequently standing up, bending, climbing, kneeling, and moving about the facility; Carrying, lifting, or pulling items weighing up to 50 pounds; Frequently handling objects and equipment; Standing for extended periods of time; Will be required to work mornings, evenings, weekends, and holidays.
Benefits: health insurance, dental insurance, 401(k) retirement plan with company match, paid vacation and sick days, Sonesta hotel discounts, educational assistance, paid parental leave, company-paid life insurance, company-paid short-term and long-term disability insurance, various employee perks and discounts, hospital indemnity, critical illness insurance, accident insurance
