Position: Guest Service Agent – Hilton Norfolk The Main
About: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC are looking for a detail-oriented and customer-focused Front Desk Clerk to join their team. The ideal candidate will play a crucial role in providing exceptional guest service by handling check-in and check-out procedures efficiently while ensuring guest inquiries and concerns are addressed promptly and professionally according to standard operating procedures.
Requirements: High school diploma or equivalent required; 1-2 years experience in a hotel or customer relations position; minimum typing speed of 35wpm; IBM data entry experience desirable; ability to communicate effectively in English and a second language is desirable; experience in cash and credit transactions; excellent interpersonal skills for positive guest relations
