Position: Guest Service Agent – AM and PM
About: The Guest Services Agent (GSA) at Sonesta International Hotels Corporation is responsible for providing exceptional guest services and support for the Operations Manager, ensuring smooth front desk operations and technology system management. The GSA represents the brand as the first point of contact for all hotel guests, handling in-house guest relations and ensuring a high level of service during their shift.
Requirements: High school diploma or equivalent required; one year of previous hotel experience or retail customer service preferred; background in the extended stay industry is a plus; fluent in English with knowledge of other languages beneficial; strong verbal and written communication skills; basic mathematical and budgeting skills preferred; problem-solving, organizational, and training abilities preferred; experience with Microsoft Office and Opera systems preferred; ServSafe and TIPS certifications required; valid driver’s license required; ability to perform physical tasks and work varying shifts including mornings, evenings, weekends, and holidays.
Benefits: medical insurance, dental insurance, vision insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, paid vacation and sick days, Sonesta hotel discounts, educational assistance, paid parental leave, company-paid life insurance, company-paid short term and long term disability insurance, various employee perks and discounts, hospital indemnity, critical illness insurance, accident insurance
