Position: Guest Service Agent – AM and PM
About: Sonesta International Hotels is seeking a Guest Services Agent (GSA) to uphold the Sonesta Service standards at the front desk, serving as the primary contact for guest relations and support for the Operations Manager. The GSA plays a crucial role in ensuring smooth check-in processes, maintaining security of transactions, and delivering exceptional guest experiences during their stay at the hotel.
Requirements: High school diploma or equivalent required; one year of previous hotel experience or retail customer service preferred; background in the extended stay industry is a plus; fluent in English with knowledge of other languages beneficial; proficient in verbal and written communication, math, and problem-solving; experience with Microsoft Office and Opera systems preferred; ServSafe and TIPS certification required; valid driver’s license; ability to perform physical tasks and work varied shifts including weekends and holidays.
Benefits: health insurance, dental insurance, vision insurance, 401(k) with company match, paid time off, hotel discounts, educational assistance, paid parental leave, company-paid life insurance, short-term and long-term disability insurance, various employee perks and discounts, hospital indemnity, critical illness insurance, accident insurance
