Position: Guest Service Agent
About: Sonesta International Hotels is currently seeking a Guest Services Agent (GSA) to join their team. The GSA plays a crucial role in maintaining high standards of guest service and front desk operations, serving as a key point of contact for in-house guest relations and representing the brand to all hotel guests.
Requirements: High school diploma or equivalent required; one year of previous hotel experience or retail customer service preferred; ability to speak, read, and write fluent English; professional verbal and written communication skills; experience with Microsoft Office and Opera systems preferred; must obtain a ServSafe certification; must obtain a TIPS certification; valid driver’s license required; ability to work mornings, evenings, weekends, and holidays; physical abilities to stand, bend, climb, kneel, and lift items up to 50 pounds; problem-solving, reasoning, motivating, organizational, and training abilities preferred.
Benefits: medical insurance, dental insurance, vision insurance, 401(k) with company match, paid vacation and sick days, hotel discounts, educational assistance, paid parental leave, life insurance, short and long term disability insurance, various employee perks and discounts, hospital indemnity, critical illness insurance, accident insurance
