Position: Guest Experience Manager
About: Unibail-Rodamco-Westfield (URW) is seeking a Guest Experience Manager (GEM) to take charge of the in-terminal customer experience for the URW concessions program at Los Angeles International Airport (LAX). The GEM will collaborate closely with the URW Airports and LAX Management teams, working with concession retailers, stakeholders, and terminal employees to ensure a top-notch customer experience
Requirements: Minimum 3 years in a customer service role with marketing and retail experience a plus; Strong oral, written, and presentation communication skills with preferred experience in facilitating training classes; Excellent people skills along with problem-solving and time management ability; Demonstrated team player; Strong organizational ability and can effectively manage multiple projects in a fast-paced environment; Analytical and problem-solving skills; Must be proficient in the Microsoft Office platform and Adobe Suite; Ability to obtain an airport security badge, including background check and fingerprinting for in-terminal access; Ability to walk terminal and support lifting and carrying up to 25 lbs; Must be flexible to work at events which may include early mornings, nights, and weekends
Benefits: health insurance, dental insurance, paid time off
