Position: Guest Experience Manager
About: The Guest Experience Manager will play a vital role in coordinating and managing guest correspondence and service scores to increase quality of service delivery. The Guest Experience Manager will be responsible for developing and maintaining department objectives, policies, procedures, and operating budget to ensure proper management of operations.
Requirements: Great collaborators with the ability to create excellent working relationships across the group; Ability to break down barriers and resolve potential conflicts swiftly and effortlessly; Effective communication and presentation skills to all levels of management; Creativity and innovation are essential!; Ability to think freely and approach all issues with a completely fresh approach; Ability to anticipate needs and over deliver wherever possible; Candidates must think on their feet and use their initiative to solve problems and deliver solutions; Excellent customer relations, communication, presentation and organization skills of utmost importance; Able to change direction and work on multiple project aspects at once; Enthusiastic, passionate, able to enthuse and motivate others; Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high quality and brilliant customer service
Benefits: Ability to use all equipment associated with the position, including but not limited to computer keyboard, Must be able to communicate effectively with all levels of employees as well as all outside contacts, Must be able to review, comprehend, and respond to all necessary documentation, Operates in a working environment that is subject to varying levels of crowds, noise, vibrations, smoke, and hazards such as moving cars, Proper safety precautions are taken. This position frequently works outside and is subject to all weather conditions. May be required to climb stairs
