Position: Group Reservations Coordinator – Regent Santa Monica Beach
About: Regent Santa Monica Beach—an IHG Hotels & Resorts property—lands in Santa Monica in 2024 as the first destination in the Americas. The resort will set a new standard for modern upper luxury. Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence. The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center. Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.
Requirements: Previous call center experience in a sales capacity (non-scripted environment) or other call handling experience preferred; Previous sales experience preferred; Previous experience working in a luxury environment preferred; Exceptional communication and interpersonal skills, with a friendly and professional demeanor; Exceptional customer service skills, with the ability to anticipate guest needs and provide personalized recommendations; Capability in using hotel reservation systems and other software applications; Attention to detail when processing reservations and handling guest information; Ability to multitask and work effectively in a fast-paced environment; Flexibility to work shifts, including evenings, weekends, and holidays, as required; Excellent reading, writing and oral proficiency in the English language, ability to speak multiple languages or an additional language is a plus; High school diploma or equivalent; additional education or hospitality-related training is a plus.
Benefits: Hourly pay range of $30.00 to $33.00, Sales incentives, Opportunity to be part of the global IHG family, Equal opportunity employer: Minorities / Females / Disabled / Veterans, True Hospitality for Good promise
