Position: General Manager I
About: Durham School Service, a part of National Express, is dedicated to providing safe and quality transportation services. The company headquarters is located in Lisle, Illinois, with numerous local customer service centers across North America.
Requirements: Bachelor’s degree in business administration, management or related field or 10-12 years of comparable experience; MBA preferred; At least 3 years of supervisory experience and P&L oversight; Proven ability to meet service delivery expectations including customer and safety; Ability to travel up to 10%; Bi-lingual abilities a plus; Knowledge of risk assessment to resolve customer issues which do not expose the Company to unnecessary risk; Knowledge of the companies’ service promise, services, capabilities, policies, procedures and practices to effectively manage CSC personnel; Knowledge of customer service best practices to build strong customer relationships; Knowledge of contract administration principles and practices to develop contractual agreements and/or Requests for Proposal documents; Knowledge of leadership and management practices and techniques.
Benefits: medical insurance, dental insurance, vision insurance, basic life insurance coverage, holiday pay, PTO accrual, retirement savings plan
