Position: General Manager
About: Durham School Services, part of National Express companies, is committed to providing safe and quality transportation, exceptional customer service, and positive employee relations. Headquartered in Lisle, Illinois, Durham School Services supports over 250 local customer service centers across North America. Learn more at nellc.com.
Requirements: Bachelor’s degree in business administration, management or related field or 10-12 years of comparable experience; MBA preferred; at least 3 years of supervisory experience and P&L oversight; proven ability to meet service delivery expectations including customer and safety; ability to travel up to 10%; bi-lingual abilities a plus; knowledge of risk assessment to resolve customer issues without unnecessary risk; knowledge of company services, capabilities, and policies to effectively manage CSC personnel; knowledge of customer service best practices; knowledge of contract administration principles and practices; knowledge of leadership and management practices and techniques
Benefits: medical insurance, dental insurance, vision insurance, basic life insurance coverage, holiday pay, PTO accrual, retirement savings plan
