Position: Gallery Host / Night Auditor
About: Act as host providing guests with a full range of individualized service during hotel stay. Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager. Greet, register, and assign rooms to guests of the hotel. Verify customers’ credit, and establish payment method. Make and confirm external reservations for dinner, entertainment, and transportation. Compute bills, collect payments, and make change for guests. Answer hotel phone and handle guest requests and inquiries. Transmit and receive messages, using telephones or PMS system. Deposit guests’ valuables in hotel safes or safe-deposit boxes. Perform bookkeeping activities, such as balancing accounts. Serve food in guest rooms upon request, ensuring a positive in-room dining experience. Act as a private lounge host. Follow sustainability guidelines and practices related to HHM’s EarthView program. Practice safe work habits and use required safety equipment. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Perform other duties as requested by management.
Requirements: High School diploma or equivalent preferred; Previous customer service experience required or equivalent training; Dynamic, engaging and passionate personality with the ability to multi-task
Benefits: Competitive salary package, Potential earnings based on experience, Work in a dynamic and engaging environment, Opportunities for growth and development, Comprehensive training programs
