Position: Front Desk / Call Center Receptionist
About: Front Desk/Call Center Receptionist role at a dermatology practice, where employees are the front lines of patient interactions, checking patients in/out for appointments and assisting them by phone/online. Responsibilities include greeting patients, registering information, collecting payments, scheduling appointments, answering calls, and performing various administrative tasks. This role reports to the Patient Relations Coordinator within the practice.
Requirements: Skills in data entry and EMR programs; Advanced telephone, computer, and multitasking skills; Outstanding customer service skills; Completion of assigned tasks efficiently; Escalation of billing/coding issues; Application of client manual information; Compliance with company policies and procedures; Positive attitude and professional conduct; High school diploma or GED; 1 year experience (preferably in dermatology) in call center and front desk setting; Ability to work independently and maintain focus for long periods; Strong English communication skills; Sufficient eyesight and manual dexterity
Benefits: health insurance, 401(k)
