Position: Front Desk Agent
About: Hotel Nikko San Francisco is a luxury property located just off Union Square in downtown San Francisco, with 532 guest rooms and suites, 22,000 square feet of meeting and banquet room space, and five food & beverage outlets: 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinsteins at the Nikko. Our culture is based on 5 Core Values: Service, Collaboration, Credibility, Achievement, and Fun. We are seeking candidates who can deliver the Nikko tradition of outstanding customer service and help us fulfill our Mission of creating Fantastic Memories (Subarashii Omoide) to our external and internal guests. Hotel Nikko San Francisco consistently ranked as a ‘Best Place to Work’ and Best and Brightest Companies to Work For in the SF Bay Area, offers competitive salaries and a fun and rewarding work environment.
Requirements: 2 years of Front Desk experience and/or strong customer service experience within an upscale working environment; excellent communication skills; must be able to multi-task efficiently under pressure, while still following hotel standards; ability to read and write English; ability to answer phones quickly, clearly, and professionally; ability to communicate verbally and in writing; ability to convey a smile over the phone; ability to maintain good relations with staff and guests; ability to maintain confidentiality of guests; ability to operate computerized front office system; OPERA & Micros experience a plus; accurate typing; ability to comprehend and follow instructions, to make decisions without supervision and prioritize tasks in order to meet appropriate deadlines; ability to memorize, recollect, and quickly retrieve dates, names, times, and other data; ability to converse calmly with irate guests, superiors, and subordinates in sometimes intense emotional situations; ability to work under pressure and complete assignments on time when confronted with frequent stressful, emergency, critical or unusual situations; ability to work and complete assignments on time when confronted with situations in which working speed and sustained attention are critical aspects of successful completion of the job; ability to stand, reach, push, pull, twist, turn, and grasp.
Benefits: Zero-deductible Medical Plan, Pre-Tax Commuter and Parking Benefits, Dental (PPO/DMO), PTO, Vision, Floating Holidays, Chiropractic and Acupuncture Services, Birthday Pay, Life Insurance, 401K Matching Program, Flexible Spending Account (FSA), 2% Company Profit Sharing, Friends & Family Rates at Nikko/Okura Hotels, Reciprocity Rates at Participating Hotels, Employee Discounts in ANZU and Feinsteins at the Nikko, Travel Assistance through Mutual of Omaha, Free Employee Dining Room Meals, Employee Computer Access for Web Browsing and Printing, Fitness/Gym Reimbursement, Employee Job Referral Program, Employee Recognition Programs and Employee Appreciation Events, Discounts on the following: Offsite Parking, Personal Dry Cleaning & Laundry, Movie Tickets, Amusement Park Tickets, Work Safety Shoes, Full COVID Vaccination is a required condition of employment, Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Nikko is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Nikko hiring policies require a background check for all applicants working directly with at-risk populations., Wage Rate: $30-$33/hr.
