Position: Front Desk Agent
About: The Biltmore Hotel is seeking a Front Desk Agent to provide attentive, courteous, and efficient service to all guests during their stay. The main responsibilities include ensuring seamless check-in and checkout experiences, handling guest concerns, and maintaining a positive impression of the establishment.
Requirements: Education High School Diploma required; Experience Minimum one year experience in a similar guest service position; Skills Must be able to: o Speak, read, write, and understand the English language; o Compute accurate mathematical calculations; o Provide legible communication and directions; o Perform job functions with attention to detail, speed, and accuracy; o Prioritize and organize; o Think clearly, remain calm, and resolve problems using good judgment; Success Criteria Team Player o Demonstrates cooperation within the team and with other departments; Customer Focused o Anticipates guests’ needs and is sensitive to people from all cultures; Delivers their Best o Has energy and a sense of urgency for work; Composed o Able to stay calm under pressure; Trustworthy and Responsible o Excellent records of attendance and punctuality;
Benefits: Competitive salary, Health insurance, Professional development opportunities, Employee discounts, Flexible work schedule
