Position: Front Desk
About: Supervisor: General Manager. Guest Service Representatives are responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account. Primary responsibilities include registering guests, making and modifying reservations, hotel operator and concierge duties. Providing attentive, courteous, and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy.
Requirements: Possess a positive and upbeat personality with a desire to deliver outstanding customer service to guests; maintain a high level of professional appearance and demeanor; maintain the highest level of confidentiality; demonstrate the ability to multi-task, be detail-oriented and able to problem-solve; handle and resolve guest complaints professionally and courteously; demonstrate good communication skills and convey information effectively; ability to perform basic math and understand financial information; recognize and take action on safety or loss prevention incidents; complete training in security, alcohol, health, and safety; work with other departments to ensure room status is up-to-date; use persuasive selling techniques; carry out front desk responsibilities including greeting guests, performing guest transactions, balancing reports, cash control, and deposits, processing reservations and credit cards, operating phone system, TDD equipment, and basic office equipment; understand hotel policies relating to cancellations, extended stay, room types and rates, late check-outs, early arrivals, and special requests; responsible for key control, issuing and receiving room keys and master keys; process all lost and found items according to policy; have basic knowledge of operating computer equipment, including Microsoft Office suite; assist in training new staff; participate in and support a positive work environment; understand hotel products and services (i.e., food and beverage, recreation)
Benefits: Employee discount on food and beverages, 401(k) retirement plan, Flexible work schedule conducive to work-life balance, Comprehensive health insurance
