Position: Front Desk
About: Supervisor: General Manager. Guest Service Representatives are responsible for greeting and registering guests, providing outstanding service during their stay, and settling guest accounts. Primary responsibilities include registering guests, making and modifying reservations, hotel operator and concierge duties.
Requirements: Possess a positive and upbeat personality with a desire to deliver outstanding customer service to guests; maintain a high level of professional appearance and demeanor; maintain the highest level of confidentiality; demonstrate the ability to multi-task, be detail-oriented, and problem-solve effectively; handle and resolve guest complaints professionally and courteously; demonstrate good communication skills and convey information effectively; ability to perform basic math and understand financial information; recognize and take action on safety or loss prevention incidences; complete training in security, alcohol, health, and safety; work with other departments to ensure room status is up-to-date; use persuasive selling techniques; carry out front desk responsibilities including greeting guests, performing transactions, balancing reports, cash control, and deposits; understand hotel policies relating to cancellations, extended stays, room types, rates, late check-outs, early arrivals, and special requests; responsible for key control; process all lost and found items according to policy; have basic knowledge of operating computer equipment, including Microsoft Office suite; assist in training new staff; participate in and support a positive work environment; hold an understanding of hotel products and services (i.e., food and beverage, recreation).
Benefits: 401(k)
