Position: Food Server – The Coffee Shop – Steady Extra
About: Specific Job Functions: Provide prompt, friendly, and courteous food and beverage service to guests. Greet guests within two (2) minutes of them being seated. Check on guest within two (2) minutes of the food being delivered to the table. Follow specific service/ticket times and alert management immediately of any variations. Serve alcoholic beverages to guests and verify age of any guest who looks under the age of 30. Alert Management immediately if any guest appears to be intoxicated. Thank guests for dining at the restaurant. Maintain cleanliness of the restaurant including floors, tables, ledges, and counters. Maintain familiarity with menu items and specials. Follow uniform and appearance standards. Maintain a working knowledge of special events, casino events, and hotel promotions. Ensure tables are properly set, side stations are clean, and side work is properly completed. Pre-bus tables as guests finish their dish. Refill beverages as needed. Reset tables with flatware and napkins. Assist with initial guest complaints and inform the manager on duty immediately. Remain in control during high-volume situations. Maintain the ability to service a minimum of six tables. Process all non-cash checks. Perform all duties as deemed necessary for the success of the department.
Requirements: Minimum of one-year work experience in a full-service dining room required; Communicate effectively in English both verbally and written forms; Must have an excellent upbeat attitude with the ability to interact with people of diverse backgrounds; Pleasing personality and ability to communicate with customers; Professional appearance and demeanor a must; Must have a High School Diploma; The ability to perform tasks that require standing and/or moving at a fast pace for periods of up to eight hours or longer; Must be available to work any shift
