Position: Field Service Manager (Bilingual Required – Eng/Span) – MultiPro Property Solutions
About: The Field Service Manager is a key role reporting to the Operations Manager. As the Field Service Manager, you will have the opportunity to oversee and support field service operations in an assigned territory consisting of approximately 20-40 apartment communities. Your primary responsibility will be to ensure the successful deployment and quality of field services, including the careful selection of qualified independent contractors to join our network. In addition, you will play a crucial role in prioritizing the safety of our associates and delivering outstanding customer satisfaction. Collaboration will be a key aspect of your role, as you will work closely with the Sales and Operations Management team. Together, you will establish strong partnerships within a defined portfolio of our client’s property managers, maintenance managers, and other staff members. Your primary objectives will include ensuring adherence to project specifications, achieving on-time and high-quality ticket completion, and effectively managing change orders and approvals to drive customer satisfaction and reach the revenue goals of the branch. The ideal candidate for this position will possess a customer service-oriented mindset and a strong desire for growth. A proven track record in managing field labor and construction services for multiple clients will be highly valued. Given the nature of the role, daily face-to-face customer interaction is expected, requiring excellent interpersonal and communication skills.
Requirements: High school diploma or GED equivalent required; AA degree or higher preferred; Minimum of 5 years of proven success in a field services management role; Multi-location management of construction and/or field services with a dispersed workforce highly preferred; Customer service, and prior people management experience preferred; Proposal building and sales experience preferred; Bilingual (English / Spanish) required; Excellent project management skills, including the planning, coordination, and delivery of service work; Detail oriented, highly organized, and exercises strong time-management; Exceptional verbal and written communications skills with superior interpersonal skills and the ability to interact with a variety of audiences; Must have a commitment to service excellence with a friendly and positive attitude; Strong organizational skills, and ability to multi-task; Able to work with cross-functional teams within the organization; Ability to make sound operations decisions quickly and under pressure; Ability to assess issues and situations for work to be completed and apply resolution proposals to community managers and independent contractors to fulfil the completion of service orders; Ability to adapt to technology platforms; Proficiency in MS Word, Outlook, SalesForce.com, Excel, and PowerPoint; Excellent work ethic, integrity, and sense of accountability; Ability to manage stress and adapt to changing environment, comfortable with complexity; Ability to perform effectively in environments with frequent workload changes and competing demands
Benefits: Health coverage for you and your family through medical, dental, vision plans, Healthcare Savings Account (HSA) plan with employer HSA contribution, Healthcare & Dependent Care Flexible Spending Account, 401k Savings Plan with matching company contribution, Paid Time Off program (up to 20 days PTO per calendar year plus 10 Holidays, 1 Floating Holiday & 1 Volunteer Day), Support for continued education through tuition reimbursement of up to $5,250 per year & access to Valet Living online education center, Referral bonus program (up to $2,500 for each referral hired), Pet insurance plan options, Financial protection through disability, life, accidental death & dismemberment, and business travel insurance, Associate and family assistance program, Associate Relief Fund
