Position: Event Operations Manager, Hotel Services – Los Angeles Airport Marriott
About: Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development at a hotel/convention center environment in locations producing greater than three million dollars in revenue. This position reports directly to either an Operations Director or Director, Event Technology.
Requirements: High school diploma is required; Bachelor’s degree is preferred. 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience OR completion of Encore’s Accelerations Development Operations Program (ADOP). Experience leading workflow and team members. Working knowledge of audio visual equipment in a live show environment. Proficiency with the use of computer hardware. Proficiency with computer software and programs, including the Internet and Microsoft Office. Effective leadership abilities and customer satisfaction focus.
Benefits: health insurance, 401(k), flexible work schedule conducive to work-life balance, employee discount on food and beverages
