Position: Event Monitoring Center Representative Associate
About: The Security Operations and Event Monitoring Center (SOEMC) is an industry-leading operations center that plays a vital role in keeping AEP safe and compliant. An Event Monitoring Center Rep Assoc will answer alarms and phone calls to help protect AEP assets, assist internal customers, and be the face of AEP Security. The SOEMC monitors alarms throughout AEP’s footprint at various facilities, answers the corporate Security hotline, and helps maintain NERC CIP compliance. The Event Monitoring Center Rep Assoc will oversee other SOEMC members and terminals to ensure AEP Security standards are met, responding to internal customers with security needs and addressing alarms using monitoring software, and providing day-to-day operations of a 24/7 security monitoring and response function.
Requirements: Experience: Minimum of one (1) year of military, law enforcement, government, security, or related experience. This experience can be acquired through roles such as security officer, IT security analyst, safety coordinator, or compliance officer. Previous experience in a call center or customer service role, demonstrating strong communication and problem-solving skills, may be considered as related experience.
Benefits: health insurance, 401(k)
