Position: Director of Room Operations
About: Sheraton Boston Hotel, located at 39 Dalton Street in Boston, Massachusetts, is looking for a strategic and experienced Operations Manager to lead the property’s Rooms Operations, including Front Office, Recreation/Health Club, and Housekeeping. The position requires working with department heads to implement strategies aligned with the brand’s service standards and financial goals, ensuring customer satisfaction, associate engagement, and overall department performance excellence. As part of the Executive Committee, the role involves developing and executing property-wide strategies to meet brand and customer expectations.
Requirements: 2-year degree in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in guest services, front desk, housekeeping, sales and marketing, or management operations. OR 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in guest services, front desk, housekeeping, sales and marketing, or management operations.
Benefits: competitive salary range of $109,000 to $129,000 annually, bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off including sick leave, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (excluding Hawaii-based positions), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits
