Position: Director, Customer Care Center
About: SERVPRO, a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation, with over 2,200 franchises across the United States and Canada. The company values diversity, collaboration, and professional development within its community.
Requirements: Bachelor’s degree from an accredited college or university in business or related field; 7+ years of successful experience in contact center management, preferably in property insurance or home services; leadership experience; collaborative work approach; advanced data analysis skills; excellent communication skills; proficiency in Microsoft Office products; strategic thinking with tactical execution ability; advanced experience with IVR, workforce management, telephony, and call center software systems.
Benefits: health insurance, 401(k) with company match, paid time-off and paid holidays, paid parental leave, company-paid mental health benefit through Headspace, employee assistance program, employee resource groups, personal and professional development program
