Position: Customer Service Representative
About: To assist in providing a positive take-out or delivery service for every guest by using proper telephone techniques and accurately taking orders. The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the phone, and/or directing calls to appropriate personnel. Employees are held accountable for all duties of this job. Additionally, this job description is not intended to be an exhaustive list of all duties or responsibilities that may be associated with the job. Proud to be an Equal Opportunity Employer.
Requirements: Education: Some secondary education; Experience: Entry-level position; Age: Must be at least 16 years of age; Excellent verbal communication and interpersonal skills; Ability to speak English fluently; Ability to remain calm under pressure and to perform in a stressful environment; Excellent organizational and time-management skills; Ability to accurately, quickly, and simultaneously perform multiple tasks; Basic computer operating skills; Ability to quickly and accurately count money and give correct change. Strong math and excellent money handling skills; Stamina to stand up to 5 hours at a time; Ability to lift, bend, and stoop. Strength to frequently lift and carry up to 10 lbs; Ability to read; Ability to understand and implement written and verbal instruction; Basic knowledge of food safety and sanitation issues; Ability to use a standard business telephone in a professional manner; Ability to work in a fast-paced environment. Knowledge of Grotto Pizza menu, policies, preparation, and presentation standards.
