Position: Customer Service Manager
About: Brenntag, a company in Georgetown, USA, is seeking a Customer Service Manager to join their team. The role involves regional responsibilities, data management skills, leadership, communication, development, driving order to cash process efficiencies, delivering contextual-based support, innovating the customer journey, and supporting efforts in both human and automated service processes.
Requirements: 10+ years of Customer Service experience; 4+ years in a leadership capacity, leading teams of 20 or more; Bachelor’s degree preferred or equivalent education and experience; Experience in transformational programs or Change Management initiatives; Graduate degree in business, management, social science (or related field) preferred; Proven track record building customer-centric teams and Customer Support/Success technology domain knowledge preferred; Order to Cash experience (PO to invoice), ERP expertise, and an understanding of integrated technologies; CRM Experience required, preferably Salesforce.
Benefits: Individual development, on-the-job training, and development programs, Paid parental leave, Education assistance program, Employee assistance program, Various healthcare plan options as well as 401(k)
