Position: Customer Experience Center Manager
About: CarMax is the nation’s largest retailer of used cars, with over 200 locations nationwide. They provide an honest, transparent, and high-integrity experience for customers. With a team of more than 25,000 associates committed to delivering iconic customer experiences, CarMax offers opportunities for career growth and community involvement. Recognized for their dedication to training and diversity, CarMax is one of the FORTUNE 100 Best Companies to Work For.
Requirements: High school diploma, GED, equivalent certification, or military experience required; bachelor’s degree preferred; at least 3 years of experience in people management required; at least 5 years people management in a retail or contact center environment preferred; at least 2 years of sales experience required; at least 2 years of experience in process management preferred; bilingual in English/Spanish is preferred; ability to communicate clearly and effectively; ability to motivate, inspire, and gain buy-in from others; flexibility to provide cover for location opening hours, including evenings and weekends; chat experience preferred
Benefits: career growth opportunities, diversity training, equal opportunity employment, transparent and high-integrity customer experience, iconic customer experiences
