Position: Customer Experience Center Manager
About: CarMax is the nation’s largest retailer of used cars with over 200 locations nationwide. They deliver an honest, transparent, and high-integrity car buying and selling experience, disrupting the auto industry. CarMax has a team of over 25,000 associates dedicated to providing iconic customer experiences and fostering career growth and community involvement. They are committed to training and diversity and have been recognized as one of the FORTUNE 100 Best Companies to Work For.
Requirements: High school diploma, GED, equivalent certification or military experience required; Bachelor’s degree preferred; at least 3 years of experience in people management required; at least 5 years of people management in a retail or contact center environment preferred; at least 2 years of sales experience required; at least 2 years of experience in process management preferred; bilingual in English/Spanish preferred; ability to communicate clearly and effectively; ability to motivate, inspire, and gain buy-in from others; flexibility to provide cover for location opening hours, including evenings and weekends; chat experience preferred
Benefits: comprehensive health insurance, 401(k)
