Position: Customer Experience Associate
About: We are seeking a Customer Experience Associate to manage daily customer inquiries, organize daily logistics surrounding shipping and connect with our teams to effectively execute timely shipping needs. We’ve built a highly-engaged brand community and acquired lots of early customers on the back of co-founder Gary Vaynerchuk’s passionate fanbase. The ideal candidate is excited to be an advocate for our customers, provide genuine, caring, Empathetic customer service, and find ways to go above and beyond for our community. You’re a problem solver, organized, interested in building procedures & best practices, and excited to join a fast-growing, early-stage consumer brand.
Requirements: 1-3 years of professional experience working in a customer-facing and service-oriented role; Familiarity with customer service platforms such as Zendesk, Kustomer, or Gorgias are major bonuses; You don’t have to be studying to become a Master Sommelier – but a deep interest and working knowledge of wine is a big plus; You’re available to work from our NYC offices Monday through Friday
Benefits: Collaborative & proactive work environment, Opportunity to work closely with experienced managers, Hands-on experience in customer service and logistics, Competitive salary and benefits package, Professional development opportunities
