Position: Customer Care Specialist – Call Center
About: A Customer Care Specialist in the SERVPRO National Call Center is responsible for identifying, capturing, and delivering revenue generating residential and commercial opportunities connecting customers to qualified SERVPRO Franchisees throughout the nation (including parts of Canada). The SERVPRO National Call Center is a 24/7 environment; therefore, Customer Service Representatives are expected to maintain flexibility with respect to working overtime and holidays, especially during storm-related weather events.
Requirements: Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner; at least one (1) year of customer service experience, Call Center experience preferred; outstanding written and verbal communication skills including proper pronunciation, grammar, and a consistently courteous and professional tone of voice always; possess polite and confident, excellent customer service skills, including listening and questioning; excellent organizational skills and strong attention to detail; PC skills in a multi-screen/task environment; type at least 40+wpm with minimal errors; adaptable to remain calm and reasonable amidst tense or stressful situations; ability to work in a fast-paced, team-oriented office environment; ability to sit for extended amounts of time; Microsoft Office 2007/2010 experience (i.e.: Outlook) and CRM experience, a plus; High School Diploma or GED; Associates degree preferred; must reside in the state of Tennessee for payroll purposes.
Benefits: health insurance, 401(k) with company match, Company profit sharing plan, Generous paid time off package, Paid parental leave, Company-paid mental health benefit through Headspace, 2 free on-site fitness rooms, Employee Assistance Program, Employee Resource Groups, Personal and professional development program
