Position: Customer Care Specialist – Call Center
About: SERVPRO, a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation in the United States and Canada, is seeking a Customer Care Specialist for their National Call Center. With over 2,000 franchises supported by a dedicated headquarters team, SERVPRO aims to foster a professional community that values diversity, collaboration, and unique strengths. Recognized as a Top Workplace by The Tennessean for the 4th consecutive year.
Requirements: High School Diploma or GED; at least one (1) year of customer service experience, Call Center experience preferred; outstanding written and verbal communication skills; excellent organizational skills and strong attention to detail; PC skills in a multi-screen/task environment; type at least 40+wpm with minimal errors; adaptable to remain calm in stressful situations; ability to work in a fast-paced, team-oriented office environment; ability to sit for extended periods; reside in the state of Tennessee for payroll purposes
Benefits: health benefits plan including medical, vision, and dental options, 401(k) with company match, company profit sharing plan, generous paid time off package, paid parental leave, company-paid mental health benefit through Headspace, 2 free on-site fitness rooms, employee assistance program, employee resource groups, personal and professional development program
