Position: Coordinator, Custom Program
About: The Custom Program Manager contributes to the growth and continued success of Weatherhead Executive Education Programs. The program manager is responsible for the day-to-day management of custom executive education programs, ensuring efficient program delivery, client satisfaction, and operational excellence. This role involves close collaboration with faculty and corporate partners to ensure tailored program delivery, while managing all logistical and operational aspects to guarantee a successful learning experience. In addition, the program manager is responsible for monthly income and expense review for programs, P-Card transactions, and monthly reconciliation for associated expenses.
Requirements: Education/Experience: High school education and 5 years of work experience OR bachelor’s degree and 1 year of work experience in event/planning management, hospitality management, customer service, or a related field with a strong service orientation. Skills: Excellent proactive customer service delivery skills; Ability to learn quickly, especially the ability to learn and use technology tools in the classroom; Superior interpersonal skills to interact effectively and represent executive education, Weatherhead School of Management, and Case Western Reserve University well with participants, faculty, administrators, and corporate contacts; A team player who can work independently as well as work well with other members of the staff; Possesses a positive and can-do attitude that supports the department; Proven ability to work successfully in a fast-paced and changing environment; Proven organizational and project management skills, including the ability to organize and manage multiple projects and processes simultaneously while maintaining a focus on the details and adhering to budgets; Excellent written and verbal communication skills; Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access, and Outlook); Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest; Ability to meet consistent attendance; Ability to interact with colleagues, supervisors, and customers face to face.
Benefits: Flexible work schedule conducive to work-life balance, Professional office setting, Ability to work in a fast-paced and changing environment, Customer focused and results-oriented, Travel, including international travel, may be required
