Position: Care Coordinator, Hybrid (Las Vegas, NV / Spanish Bilingual)
About: FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. Join our team and make a positive impact on the lives of others! We are looking for a Care Coordinator to join our Las Vegas, Nevada team. This is a hybrid position with a required commute into our Las Vegas, NV office.
Requirements: Must be able to commute into Las Vegas, NV office 3 times a week as this is a hybrid role; Previous experience in a Customer Service environment; At least 1 year of experience in high-volume inbound call center or contact center environment; Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint; A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience; Ability to organize, set priorities and manage time effectively; Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types; Ability to resolve issues over the telephone with eager customers, comfortably, defusing and de-escalating frustrated callers successfully; Attention to detail in reviewing records; Ability to meet and/or exceed targets/metrics; Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking
Benefits: Medical, Retirement, Competitive compensation, Wellness programs, Fun company events, Ongoing learning opportunities to grow your career
