Position: Associate Manager, Digital Stylist
About: goop is an indispensable resource for finding best-in-class products, tips, and experts across the beauty, fashion, food, and wellness worlds. From its award-winning beauty and fashion lines to its expansive editorial lens, goop offers the tools to live a life of ineffable beauty filled with agency, depth, and promise. Gwyneth Paltrow began goop in the fall of 2008 as a weekly newsletter. It has expanded into a beauty, fashion, and food business that’s also known for its products, curation, podcast, TV shows, live events, and retail stores.
Requirements: 5+ years of experience in luxury retail, styling, or customer service, preferably within a high-end e-commerce environment, and an established client base; a deep understanding of luxury fashion, beauty, wellness, and home products, with a proven ability to curate personalized recommendations; excellent communication skills, both written and verbal, with an ability to engage customers in a way that reflects Goop’s brand voice and luxury ethos; strong problem-solving abilities, capable of managing complex customer concerns while ensuring satisfaction and brand integrity; experience with customer service platforms such as Gladly, Shopify, NetSuite, or similar tools to manage customer interactions and data; detail-oriented with the ability to multitask and manage multiple customer interactions in a fast-paced digital environment; a collaborative, team-oriented mindset with the ability to work closely with various internal teams to optimize customer experience and operational processes
Benefits: health benefits, fertility benefits and paid parental leave, goopcation paid company summer break, generous goop discounts, special offers with brand partners, access to custom lifestyle resources and events, a beautiful workspace in New York
