Position: Assistant Manager (Lowell/Winthrop)
About: Harvard University’s Hospitality & Dining Services is seeking a Food Services Professional II to join their team in Cambridge, Massachusetts. The position involves overseeing the operational management of a retail unit, leading a team of non-exempt service staff, ensuring compliance with safety regulations, and providing outstanding customer service. It also entails employee and labor management responsibilities, including promoting a positive work environment and ensuring compliance with employment practices. The ideal candidate will have at least 2 years of relevant work experience and a degree in Hospitality Management or equivalent experience. They must be adaptable to changing environments, possess strong communication skills, and demonstrate exceptional customer service abilities.
Requirements: Minimum of 2 years’ relevant work experience; Associates or Bachelors Degree in Hospitality Management or related field; Ability to work nights, weekends, and holidays; Experience with the sale and execution of catered events; Experience managing in a unionized environment; Knowledge of Kronos timekeeping software or similar system; Demonstrated ability to deliver exceptional customer service; Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse constituency; Strong time management, organizational, and multi-tasking skills; Ability to meet multiple deadlines and manage competing priorities
Benefits: Paid Time Off: 3-4 weeks of accrued vacation time per year, 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year, and up to 12 weeks of paid leave for new parents who are primary caregivers, Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits, Work/Life and Wellness: Child and elder/adult care resources including on-campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more, Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service, Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools, Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions, Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning, Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more, Harvard Facilities Access, Discounts, and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston
