Position: Assistant Director, Guest Services
About: Join Our Team at Barclays Center! Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center! At Barclays Center, we’re more than just a venue – we’re a dynamic community driven by a shared passion for creating unforgettable live experiences. We’re dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect. If you’re someone who lives and breathes events, fueled by an unwavering passion for creating magic in every moment, then we want you to join us in shaping the future of live entertainment. Come be a part of our vibrant community, where every day offers the chance to inspire, innovate, and make memories that last a lifetime.
Requirements: A Guest Services subject matter expert with a minimum of 5 years related work experience in customer/guest service experience in a sports/live entertainment facility (i.e., theatre, arena, sports venue, concert venue, stadium); Curious leader who has a BA/BS in Sports Management, Communication, or related area; Experience in event planning and/or event execution experience in a sports/live entertainment facility; Has a minimum of 6+ years leadership experience; Has a minimum of 4 years leading managers; 4+ years of practice creating and teaching/delivering effective employee training programs, preferably in customer service; An enthusiastic leader who has managed union and non-unionized employees; Interactive leadership, can stand/walk for extended periods of time and can lift 30 lbs; Able to teach others how to use all Microsoft Office Programs and employee scheduling systems; Possess a collaborative approach working closely with the arena Security and Box Office departments
Benefits: Competitive salary, Comprehensive health insurance, 401(k) retirement plan, Professional development opportunities, Dynamic and collaborative work environment
