
Corpus Christi 02 (Port/Tarlton) Bakery - Food Service Rep - Part time
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $17.00 - $1.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and development programs
flexible scheduling
Job Description
H-E-B is a leading grocery retailer known for its commitment to quality, community engagement, and excellent customer service. As a well-established supermarket chain, H-E-B offers a wide range of products including fresh bakery items, deli selections, prepared foods, and other essential grocery goods. The company prides itself on maintaining high standards in food safety and sanitation, ensuring a clean and welcoming shopping environment for all customers. H-E-B's Food Service Representative role is a dynamic position integral to maintaining these high standards and ensuring customer satisfaction within the fresh product departments such as bakery, deli, and prepared foods.
The Food Service Representative at H-E-B plays a critical role in the daily operations of the food service departments. This position involves preparing, packaging, and merchandising fresh products effectively while adhering strictly to food safety and sanitation protocols. Providing superior customer service is a cornerstone of the role, where the representative interacts directly with customers by taking orders, answering product questions, and using suggestive selling techniques to enhance sales. Depending on the specific department assignment—bakery, deli, or prepared foods—the representative assists with specialized tasks like baking, slicing, decorating, or food preparation to support overall department success.
This role requires multitasking in a fast-paced retail environment, demanding strong communication skills, attention to detail, and the ability to work harmoniously with colleagues and customers alike. The Food Service Representative must be knowledgeable about computer systems such as label machines and ordering applications and be capable of performing physical tasks, including lifting and standing for extended periods. Compliance with H-E-B’s comprehensive food safety standards and sanitation procedures is mandatory, ensuring customer health and safety.
By joining H-E-B as a Food Service Representative, individuals become part of a team that values excellence, teamwork, and continuous improvement. The company provides a supportive work environment that recognizes the importance of each partner's contribution to delivering quality food products and exceptional service. The role demands flexibility as responsibilities may evolve based on business needs and departmental requirements. Overall, this position serves as a foundation for professional growth within H-E-B, offering valuable experience in customer service, food production, and retail operations.
The Food Service Representative at H-E-B plays a critical role in the daily operations of the food service departments. This position involves preparing, packaging, and merchandising fresh products effectively while adhering strictly to food safety and sanitation protocols. Providing superior customer service is a cornerstone of the role, where the representative interacts directly with customers by taking orders, answering product questions, and using suggestive selling techniques to enhance sales. Depending on the specific department assignment—bakery, deli, or prepared foods—the representative assists with specialized tasks like baking, slicing, decorating, or food preparation to support overall department success.
This role requires multitasking in a fast-paced retail environment, demanding strong communication skills, attention to detail, and the ability to work harmoniously with colleagues and customers alike. The Food Service Representative must be knowledgeable about computer systems such as label machines and ordering applications and be capable of performing physical tasks, including lifting and standing for extended periods. Compliance with H-E-B’s comprehensive food safety standards and sanitation procedures is mandatory, ensuring customer health and safety.
By joining H-E-B as a Food Service Representative, individuals become part of a team that values excellence, teamwork, and continuous improvement. The company provides a supportive work environment that recognizes the importance of each partner's contribution to delivering quality food products and exceptional service. The role demands flexibility as responsibilities may evolve based on business needs and departmental requirements. Overall, this position serves as a foundation for professional growth within H-E-B, offering valuable experience in customer service, food production, and retail operations.
Job Requirements
- Must be 18 or older
- Completion of company orientation
- Food safety and sanitation training upon hire
- Ability to function in a fast-paced retail environment with detailed, precise tasks
- Physical ability to frequently stand, walk, reach, bend, squat, crouch, kneel, stair climb, pivot, twist, push, pull, and perform fine motor movements
- Demonstrated ability to lift and manage weights up to 55 lbs and occasionally over 65 lbs depending on department
- Commitment to adhere to food safety and department/store operating procedures
- Must communicate effectively with customers and team members
Job Qualifications
- High school diploma or GED or equivalent
- Knowledge of computer systems and equipment such as PC, symbol, scales, label machine
- Strong customer service skills
- Effective communication and interpersonal skills
- Proficient reading and writing skills
- Ability to plan and organize work effectively
- Capable of working in a fast-paced environment
Job Duties
- Provide superior customer service
- Take orders from customers by telephone or in person
- Answer customer questions regarding products and assist with selections
- Prepare, package, and merchandise fresh product effectively
- Slice, package, label, rotate, and cull products for poor quality
- Assist in technical areas such as basic set-up and clean-up
- Use suggestive selling techniques and basic product knowledge to meet customer needs and build sales
- Clean and sanitize display cases
- Operate and maintain equipment properly
- Comply with H-E-B food safety and sanitation standards
- Record production and shrink to aid in production planning (bakery specific)
- Assist in baking, frying, and decorating (bakery specific)
- Take care of service counter customers and use ordering system applications (deli specific)
- Perform inventory management processes using MSI and PAW (deli specific)
- Ensure catering orders are prepared on time (deli specific)
- Serve and package prepared foods at customer's request (prepared foods specific)
- Educate customers on preparation and reheating instructions (prepared foods specific)
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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