Hosts/Hostesses and Waiters/Waitresses play important roles in the hospitality industry. They’re the ones who interact with customers and attend to them during their stay at the establishment.
While those not in the industry may not be aware of the differences between them, they’re two entirely separate roles, each with its own specific duties and responsibilities.
To help you make the Hostess vs. Waitress distinction, we’ll define both roles and explain the key differences between them in this article. For simplicity, we’ll be using the terms “Hostess” and “Waitress”, but note that the text applies to both male and female workers.
Difference Between Hostess and Waitress
Both Hostesses and Waitresses play a crucial role in ensuring guest satisfaction, but they have different duties and there’s a clear distinction between them.
Most importantly, these two roles involve entirely different responsibilities. The Hostess is in charge of managing reservations and seating customers while the Waitress takes their orders and brings dishes to the table.
Additionally, there are different types of Waitresses, and they work in any establishment that serves food and drinks. Hostesses, on the other hand, are mostly employed in fine dining establishments that accommodate wealthier patrons.
While they interact with customers in different ways, individuals in both roles should have strong communication and customer service skills. The ultimate goal of both is to do everything they can to ensure customers have a quality dining experience.
Hostess vs. Waitress: Definitions
To clearly understand what separates Hostesses from Waitresses, let’s define both roles and look at the key skills associated with each of them.
What is a Hostess?
The Hostess is the first staff member a customer interacts with when they enter a restaurant. Their job is to greet customers and quickly escort them to their tables. Aside from welcoming guests, their duties are to optimize seating space in the dining room, manage reservation lists and entertain customers as they wait for their table.
They typically work in fine dining restaurants and are located at the entrance of the restaurant. As they’re the first point of contact a customer has as they enter the restaurant, it’s up to the Hostess to establish a positive first impression.
Therefore, the important skills for the role include communication and customer service. To manage a large number of reservations effectively, they also need multitasking and organizational skills.
What is a Waitress?
The Waitress is in charge of taking care of patrons once the Hostess has seated them. Their job is to present the menu and specials, take orders and deliver dishes to the table. Besides this, the role also involves answering questions about the food, taking special requests and processing payments.
It’s up to the Waitress to keep up with service needs throughout the customers’ stay at the establishment and ensure they have a quality dining experience.
To do this effectively, they need a positive attitude and strong customer service skills. As they manage multiple tables, a good Waitress should also be good at multitasking and adaptability.
Advantages and Disadvantages of Being a Hostess
If you’re thinking about applying for a Hostess job, it’s worth to take into consideration the advantages and challenges that come with the role.
The role may be a good fit for you if you enjoy talking to people and possess strong organizational skills. Although being a Hostess doesn’t involve a lot of physical work, restaurants can have long wait times during peak hours and managing reservations isn’t always easy.
The table below shows all the key pros and cons of being a Hostess.
| Advantages | Disadvantages |
|---|---|
| Lots of social interaction | Dealing with impatient guests |
| Ability to develop communication and customer service skills | Managing large number of reservations |
| Discounts and free meals | Standing for extended periods |
| Prior experience not necessary | Inconsistent working hours |
| Possibility of meeting VIP guests | Working in noisy environment |
Advantages and Disadvantages of Being a Waitress
If you want to apply for a Waitress job, you may want to think about the positive and negative aspects associated with the role.
The tipping culture in the U.S. allows Waitresses to make good money, and interacting with customers can be fun. However, the role is also physically demanding and involves spending long hours on your feet.
Below, we listed all the key advantages and disadvantages of being a Waitress, but if you want to learn more about them, you can check out our pros and cons of being a Waitress article.
| Advantages | Disadvantages |
|---|---|
| Potential to make good money, especially from tips | High levels of stress |
| Making connections | Long hours of walking and carrying heavy trays |
| Discounts and free meals | Dealing with difficult guests |
| Consistent daily schedule | Income can be inconsistent |
| Employment opportunities | No extra benefits |
How Much Do Hostesses and Waitresses Make?
In case your journey in the hospitality industry is just starting and you’re considering both roles, you may also want to take into account how much they earn on average.
- Hostesses receive an average hourly wage of $14.78 base plus tips. This translates to $30,750 plus tips per year.
- The average salary for a Waitress is $17.56 base plus tips per hour. This translates to $36,530 plus tips per year.
Keep in mind that Waitresses and Hostesses in metropolitan areas with high costs of living usually have higher salaries than those in rural areas.
The rule of thumb is that customers tip Waitresses after paying their bills. In some establishments, these tips are pooled and shared between all staff members. However, if they’re satisfied with how the Hostess has managed their reservation, they may tip them individually as well.
Ultimately, both roles are considered entry-level and are a great way to enter the hospitality industry. You can become a Hostess or Waitress with no experience and develop skills such as customer service, multitasking and time management, all of which are highly valued for most roles in the field. They also provide exposure to different aspects of restaurant operations, which can be helpful for your future career growth.
