Position: Overnight Front Desk Clerk
About: At Hilton Grand Vacations at SeaWorld, we proudly serve to bring the light and warmth of hospitality each day to our owners and guests. Our Bermudian-themed, family-friendly resort sits on 33 acres of lush landscape centrally located with convenient access to Walt Disney World, Universal Orlando, and SeaWorld Orlando. Our resort features an extraordinary collection of on-property amenities, 787 guest units, three pools and our own lake and nature trail. If you want to work with friendly people who serve others from the heart, come join our FAMILY! The Overnight Front Desk is responsible for providing excellence in service while checking owners and guests in and out of the property and responding to inquiries regarding services following our brand standards throughout the duration of their stay. Conduct that demonstrates commitment and dedication to our Hilton Values is always an expected behavior to be displayed towards our guests and team members.
Requirements: Possess excellent verbal and written communication skills. With proficiency in the English language; Demonstrate excellence in service quality standards, responding to guests in a timely and professional manner. A courteous and professional demeanor and presentation must prevail when handling upset guests and difficult situations; Ability to adjust to schedule changes and cover shifts on short notice in order to meet business demands; Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands; Prior cash handling and data entry experience required; Prior hospitality or related industry experience; Bilingual
Benefits: Benefits from day one, Employee discounts, Flexible scheduling, 401(k) plan, Health insurance coverage
