Position: EVENTS SUPV 1
About: Under the direct supervision of the Assistant Director Performing Arts & Customer Service, the Customer Service & Special Events Executive Manager at UCLA’s Central Ticket Office is responsible for overseeing customer service, implementing initiatives, coordinating training, managing staff supervisors, and handling ticket management for academic arts events. This position plays a crucial role in ensuring excellent customer experiences and meeting client needs efficiently.
Requirements: Skill in setting priorities accurately, Customer Service experience, More than two years of supervision experience in customer service areas, Experience in supervising full-time personnel, Working knowledge of ticket management, Proficiency in Microsoft Office products, Personnel supervision and administration skills, Ability to manage resources efficiently, Strong analytical and problem-solving skills, Effective communication skills, Ability to work under time constraints, Detailed knowledge of ticketing systems
Benefits: Competitive salary, Comprehensive benefits package, Opportunities for professional development, Collaborative work environment, Access to UC Benefit package, Potential career growth opportunities
