Position: Director of Event Technology II – The Waldorf Astoria
About: The Director, Event Technology II (DET II) is responsible for leading a successful sales and operations team to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET II promotes high performance, accountability, and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role manages venue(s) with $1M – $8M in revenue and will report to a Regional Director, Venues or an RVP, Venues.
Requirements: Bachelor’s degree is preferred or equivalent experience; 5+ years of audio visual experience; 3+ years of operations supervisory/management experience; 3+ years of customer service or hospitality experience; Sales experience is a plus; Working knowledge of audio visual equipment in a live show environment; Ops 200 & Leadership 200 Certification; Proficiency with the use of computer hardware; Proficiency with computer software and programs, including the Internet and Microsoft Office; Effective leadership abilities and customer satisfaction and people development focus; A valid driver’s license is required for team members who may operate Company vehicles.
