Scheduling Coordinator

Lewisville, TX, USA|

Job Overview

Compensation

Hourly

Range $20.00 - $22.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

short-term disability

long-term disability

401k with company contribution

Employee assistance program

Company Paid Telemedicine

Paid holidays

Paid Time Off

Referral Bonus Program

Work Life Balance

team building events

relaxed dress code

Job Description

Kings III is a well-established and reputable company in the critical communications industry, founded in 1989. Known for its innovative approach and dedication to continuous improvement, Kings III has earned recognition as a five-time winner of the DFW Top Workplaces from 2020 to 2024. The company has a strong and stable workforce, with over 12% of employees celebrating a decade or more of service and 25% of staff with over five years, highlighting a positive, supportive work culture. Kings III specializes in providing emergency communication services, primarily servicing commercial and multi-family real estate sectors. Their products include emergency phones installed in various strategic locations such as elevators and pool sides. These devices are designed to ensure safety by connecting users to emergency services through a 24/7/365 Emergency Dispatch Center (EDC), which plays a crucial role in their mission to save lives every day.

The role of Dispatcher/Installation Coordinator at Kings III is a vital position focused on managing and scheduling skilled technicians within assigned commercial and business territories. This position requires excellent organizational skills and the ability to efficiently manage labor resources and project timelines to ensure all installations and service calls are completed on schedule. The Dispatcher is responsible for maintaining communication with customers and technicians, monitoring job completion, and ensuring adherence to company standards and regulatory requirements. This role also contributes to training initiatives and provides performance feedback to enhance the efficiency and effectiveness of the field team. It is an excellent opportunity for those who are detail-oriented, proactive, and passionate about delivering outstanding customer service while supporting the operational success of an evolving and dynamic company environment. The team-oriented culture at Kings III, coupled with supportive leadership, offers a workplace where employees have opportunities for growth and are encouraged to be part of innovative change within the organization.

Job Requirements

High school diploma or equivalent
At least 1 year of customer service experience
At least 1 year of scheduling experience preferred
Understanding of resource planning requirements
Experience with Microsoft Office applications
Strong problem solving skills
Strong project management skills
Performance management skills
Strong attention to detail
Strong customer service skills
Good dispute and resolution handling skills
Influencing and motivational skills

Job Qualifications

High school diploma or equivalent
At least 1 year of customer service experience
At least 1 year of scheduling experience of remote field personnel preferred, but not required
Knowledge of the alarm, emergency phone or elevator industry preferred, but not required
Understanding of resource planning requirements in a dynamic environment
Experience with Microsoft Office applications
Strong problem solving and ability to recognize challenges and take the appropriate steps to proactively address the issues
Strong project management skills, ability to deliver targets within specified budgets and timelines
Performance management skills ensuring technicians schedules achieve full potential
Strong attention to detail
Strong customer service skills
Good dispute and resolution handling skills to manage customer requests and or complaints effectively and proactively
Influencing and motivational skills to work with field labor resources for optimal performance

Job Duties

Manage labor resources and expenditures for installation and service calls in your assigned territory
Identify needs regarding training and development for the technicians in your assigned territory and provide routine feedback to managers of staff performance
Monitor and update current and past sales to ensure proper management of all installation and service requests in your assigned territory
Assist with forecasting installations with daily, weekly, and monthly reporting as required
Ensure optimal field operation schedules to achieve service quality and technician efficiency in their assigned territory
Adhere to Kings III core values, policies, and procedures
Maintain compliance with all applicable regulatory requirements
Ensure effective communication channels are maintained with all appropriate areas of the business
Provide phone support of incoming and outgoing calls for service and installation appointments and basic troubleshooting
Complete all other duties as assigned by your manager