Job Overview
Employment Type
Part-time
Benefits
Health Insurance
Paid Time Off
retirement savings plan
Employee assistance program
hotel discounts
Job Description
Hotel ZaZa is a renowned collection of luxury boutique hotels, celebrated for its commitment to delivering unparalleled guest experiences through distinctive accommodations, personalized service, and meticulous attention to detail. Located in the vibrant city of Dallas, Hotel ZaZa Dallas upholds a legacy of excellence by crafting memorable moments for every guest. The hotel prides itself on its unique blend of luxury, style, and genuine hospitality, making it a preferred destination for travelers seeking both comfort and sophistication. Hotel ZaZa's team members are passionate about providing exceptional service, ensuring that every guest interaction surpasses expectations and contributes to an unforgettable stay.
The AM Server position at Hotel ZaZa Dallas is an integral role within the Food & Beverage team, pivotal in delivering exceptional dining experiences. This role focuses on providing outstanding food and beverage service during evening dining operations, aligning perfectly with the hotel's luxury service standards. The AM Server is responsible for ensuring that guests receive attentive, knowledgeable, and personalized service throughout their dining journey, from welcoming them to managing the details of their orders and responding proactively to their needs. This position demands a professional, energetic individual who thrives in a fast-paced luxury hospitality environment and possesses a keen eye for detail and guest satisfaction.
As a member of the Hotel ZaZa team, the AM Server will engage with guests in a friendly and courteous manner, ensuring that each interaction reflects the brand's high standards. Responsibilities include presenting menus, explaining specials, recommending food and beverages, accurately taking orders via the Point-of-Sale system, and delivering food and drinks promptly with impeccable presentation. The AM Server will also maintain a thorough knowledge of menu offerings, including ingredients, preparation methods, and drink selections, enabling informed recommendations that enhance the guest's dining experience.
Collaboration is key in this role, involving seamless communication and teamwork with kitchen staff, bartenders, hosts, and fellow servers to uphold service excellence. Maintaining cleanliness and organization of dining areas, adhering to food safety and alcohol service regulations, and contributing to special events such as banquets and VIP functions are also critical components of the job. The AM Server often acts as the frontline representative of the hotel’s hospitality ethos, needing to resolve guest concerns professionally while escalating issues when necessary. The role requires physical stamina, as it involves standing, walking, lifting, and carrying throughout the shift.
Hotel ZaZa Dallas offers a competitive compensation package, including hourly wages and gratuities, along with health and welfare benefits, paid time off, retirement savings plans, employee assistance programs, and hotel discounts, subject to eligibility. This opportunity is ideal for motivated individuals seeking careers within a luxury hospitality environment that celebrates creativity, individuality, and excellence. By joining Hotel ZaZa, employees become part of a brand that values diversity, inclusion, and professional growth, supported by a workplace committed to equal opportunity and accommodations for all.
The AM Server position at Hotel ZaZa Dallas is an integral role within the Food & Beverage team, pivotal in delivering exceptional dining experiences. This role focuses on providing outstanding food and beverage service during evening dining operations, aligning perfectly with the hotel's luxury service standards. The AM Server is responsible for ensuring that guests receive attentive, knowledgeable, and personalized service throughout their dining journey, from welcoming them to managing the details of their orders and responding proactively to their needs. This position demands a professional, energetic individual who thrives in a fast-paced luxury hospitality environment and possesses a keen eye for detail and guest satisfaction.
As a member of the Hotel ZaZa team, the AM Server will engage with guests in a friendly and courteous manner, ensuring that each interaction reflects the brand's high standards. Responsibilities include presenting menus, explaining specials, recommending food and beverages, accurately taking orders via the Point-of-Sale system, and delivering food and drinks promptly with impeccable presentation. The AM Server will also maintain a thorough knowledge of menu offerings, including ingredients, preparation methods, and drink selections, enabling informed recommendations that enhance the guest's dining experience.
Collaboration is key in this role, involving seamless communication and teamwork with kitchen staff, bartenders, hosts, and fellow servers to uphold service excellence. Maintaining cleanliness and organization of dining areas, adhering to food safety and alcohol service regulations, and contributing to special events such as banquets and VIP functions are also critical components of the job. The AM Server often acts as the frontline representative of the hotel’s hospitality ethos, needing to resolve guest concerns professionally while escalating issues when necessary. The role requires physical stamina, as it involves standing, walking, lifting, and carrying throughout the shift.
Hotel ZaZa Dallas offers a competitive compensation package, including hourly wages and gratuities, along with health and welfare benefits, paid time off, retirement savings plans, employee assistance programs, and hotel discounts, subject to eligibility. This opportunity is ideal for motivated individuals seeking careers within a luxury hospitality environment that celebrates creativity, individuality, and excellence. By joining Hotel ZaZa, employees become part of a brand that values diversity, inclusion, and professional growth, supported by a workplace committed to equal opportunity and accommodations for all.
Job Requirements
- Prior experience in a luxury hotel, resort, or hospitality environment
- Ability to stand and walk for extended periods during scheduled shifts
- Ability to bend, stoop, reach, carry, and lift items regularly
- Ability to lift and carry trays, food, beverages, and supplies weighing up to 30 pounds frequently and up to 50 pounds occasionally
- Ability to work in a fast-paced dining environment
- Manual dexterity required to operate POS equipment and safely handle food and beverage service items
Job Qualifications
- Passion for delivering exceptional guest service
- Strong interpersonal and communication skills
- Ability to work efficiently in a fast-paced environment
- Professional appearance and demeanor
- Strong organizational and multitasking skills
- Ability to work independently and as part of a team
- Dependable attendance and punctuality
- Ability to remain calm and professional during high-volume service periods
- Must be able to handle confidential guest information appropriately
- Previous server experience in a restaurant, hotel, resort, or upscale dining environment preferred
- Luxury hotel or fine dining experience preferred
- Knowledge of wine, spirits, and craft cocktails preferred
- Experience using POS systems preferred
- Food Handler Certification and TABC Certification, or the ability to obtain required certifications preferred
- Bilingual communication skills are a plus
Job Duties
- Welcome and engage guests in a professional, friendly, and courteous manner
- Provide exceptional table service in accordance with Hotel ZaZa and Food & Beverage service standards
- Present menus, explain specials, answer guest questions, and make food and beverage recommendations
- Accurately take guest orders and enter them into the Point-of-Sale system
- Serve food and beverages promptly while ensuring accuracy and presentation standards are maintained
- Monitor guest satisfaction throughout the dining experience and respond proactively to guest needs
- Process guest payments accurately and efficiently
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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