New Braunfels 01 (IH35/Walnut) True TX BBQ - Order Taker/Runner - Part time
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $17.00 - $1.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and development opportunities
flexible scheduling
Career advancement opportunities
Job Description
H-E-B Restaurant is a part of H-E-B, one of the leading grocery and food service providers in the United States, known for its commitment to quality, customer satisfaction, and community focus. This establishment operates as a restaurant within the larger retail environment, offering customers a unique dining experience that complements its grocery offerings. H-E-B Restaurant emphasizes delivering excellent service, fresh and tasty food, and a welcoming atmosphere for guests. The company is renowned for promoting a culture of teamwork, respect, and continual growth opportunities for its employees. As a respected player in the food retail sector, H-E-B consistently innovates and maintains high standards in food safety, customer engagement, and operational excellence. Employing a diverse workforce, the restaurant supports career advancement through training and development programs.
The Order Taker/Runner position at H-E-B Restaurant is a vital role within the team, directly impacting the overall guest experience. This role involves taking customer orders accurately and efficiently, preparing beverages, serving food and drinks, and ensuring the restaurant’s dining and patio areas remain clean and inviting. It is a dynamic position requiring strong interpersonal skills and an ability to multitask in a fast-paced environment. The Order Taker/Runner acts as the face of the restaurant, engaging with customers both in-person and via technology to meet their dining needs, suggest menu items, and handle transactions. Additionally, this role involves ensuring compliance with food safety regulations and H-E-B’s operational standards, including the proper handling of beverages and maintaining cleanliness in preparation and display areas. The position requires a commitment to delivering positive guest interactions and teamwork, with an emphasis on meeting sales goals through suggestive selling and effective merchandising. Physical demands include safe maneuvering around a busy setting and the ability to lift items safely. Completion of specific trainings such as Alcohol Seller and Cash Handling upon hire is mandatory. Overall, the Order Taker/Runner contributes significantly to the seamless operation and outstanding service quality that H-E-B Restaurant prides itself on, making it an excellent opportunity for individuals looking to build a career in the hospitality and food service industry.
The Order Taker/Runner position at H-E-B Restaurant is a vital role within the team, directly impacting the overall guest experience. This role involves taking customer orders accurately and efficiently, preparing beverages, serving food and drinks, and ensuring the restaurant’s dining and patio areas remain clean and inviting. It is a dynamic position requiring strong interpersonal skills and an ability to multitask in a fast-paced environment. The Order Taker/Runner acts as the face of the restaurant, engaging with customers both in-person and via technology to meet their dining needs, suggest menu items, and handle transactions. Additionally, this role involves ensuring compliance with food safety regulations and H-E-B’s operational standards, including the proper handling of beverages and maintaining cleanliness in preparation and display areas. The position requires a commitment to delivering positive guest interactions and teamwork, with an emphasis on meeting sales goals through suggestive selling and effective merchandising. Physical demands include safe maneuvering around a busy setting and the ability to lift items safely. Completion of specific trainings such as Alcohol Seller and Cash Handling upon hire is mandatory. Overall, the Order Taker/Runner contributes significantly to the seamless operation and outstanding service quality that H-E-B Restaurant prides itself on, making it an excellent opportunity for individuals looking to build a career in the hospitality and food service industry.
Job Requirements
- 18 years or older
- 1 or more years of experience in customer service
- Working knowledge of nutrition values and ingredients
- Advanced communication and interpersonal skills
- Organization and planning skills
- Computer literacy
- Ability to read and write
- Ability to handle guest feedback and resolve problems effectively
- Ability to maintain composure and positive attitude during busy periods
- Completion of Alcohol Seller Training and Cash Handling training upon hire
- Ability to work in a fast-paced, retail environment
- Capability to work extended hours and/or rotating schedules
- Physical ability to safely maneuver around moving mechanical parts
- Constant reaching at waist level and grasping
- Frequent exposure to fumes, airborne particles, toxic or caustic materials
- Frequent standing and walking
- Frequent exposure to wet and cold conditions
- Occasional reaching overhead, shoulder, knee, floor levels
- Bending, stooping, squatting, crouching, kneeling, climbing stairs, pivoting, twisting, pushing, pulling with arms
- Ability to perform fine motor movements and shoulder circumduction
- Occasional exposure to heat, ambient temperatures, and loud noise
- Ability to lift 50 pounds and manage weights exceeding 50 pounds
- Adherence to safe lifting practices and guidelines
Job Qualifications
- 18 years or older
- 1 or more years of customer service experience
- Experience with restaurant Point of Sale (POS) systems preferred
- Working understanding of nutrition values and ingredients
- Advanced communication, interpersonal, and customer service skills
- Organization and planning skills
- Computer skills
- Reading and writing skills
- Ability to handle guest feedback and resolve problems effectively
- Ability to maintain a smile, even when balancing multiple priorities
- Completion of Alcohol Seller Training and Cash Handling Training upon hire
Job Duties
- Build strong relationships with customers in varying situations
- Take orders from customers
- assist with menu and beverage selections, including alcoholic beverages
- Provide detailed information on menu items and specials, and beer and wine
- Serve food, drink, and products to guests
- Process cash, check, debit, and credit transactions accurately and quickly
- Use suggestive selling techniques and merchandise effectively to meet guest needs and build department sales
- Interact positively with customers in person, on the phone, or through technology
- Assist with catering orders as needed
- Address complaints
- resolve problems in a way that builds relationships
- Model teamwork to ensure a great guest experience
- Prepare, package, merchandise product
- Assist in technical areas as needed
- Ensure compliance with TABC regulations
- Ensure compliance with department and store standard operating procedures
- Bus and clean tables
- perform deep clean of dining, ordering, bar areas, as needed
- Maintain beverage station and bar areas
- Maintain sanitation in food and beverage prep areas and display cases
- Properly handle, operate, and maintain equipment
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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