Position: Assistant Front Office Manager (Full-Time) l InterContinental Miami Downtown
About: As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental® brand and to be part of the brand you will have a thirst for travel, passion for culture, and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Requirements: Bachelor’s degree in Hotel Management, Business Administration, or related field plus two years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred. Frequently standing up behind the desk and front office areas; Carrying or lifting items weighing up to 50 pounds; Handling various objects; Use a keyboard to operate various property management and reservations systems, etc. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees, and third parties that reflects highly on the hotel, the brand, and the Company. Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. Problem-solving, reasoning, motivating, organizational, and training abilities are used often. May be required to work nights, weekends, and/or holidays.
Benefits: Disability insurance, Health insurance, Dental insurance, Vision insurance, 401(k) matching, Employee discount, Life insurance
