Server - BLACK BEAR DINER HAYWARD

Hayward, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $16.90 - $19.00

Work Schedule

Rotating Shifts

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Meal Allowances

flexible scheduling

Team-oriented environment

Job Description

Black Bear Diner Hayward is part of the renowned Black Bear Diner chain, known for its hearty American comfort food served in a warm, family-friendly environment. Nestled in the welcoming community of Hayward, this diner offers a unique dining experience that combines rustic charm with excellent service. The establishment emphasizes creating a comfortable atmosphere where guests feel like part of a family, making it an inviting destination for locals and visitors alike. Black Bear Diner Hayward prides itself not only on its delicious, made-from-scratch meals but also on its commitment to exceptional customer service, which is evident in the professionalism and friendliness of its staff. The diner operates with a strong focus on quality, cleanliness, and customer satisfaction, positioning itself as a beloved fixture in the Hayward dining scene.

The role at Black Bear Diner Hayward is centered around providing outstanding service as a server, greeting all guests professionally and warmly throughout the meal period, ensuring a memorable and enjoyable dining experience. This position is ideal for individuals who are personable, punctual, and eager to be part of a team that prioritizes excellent customer interaction and teamwork. Servers at Black Bear Diner Hayward are responsible for promptly attending to guests, taking accurate food and beverage orders, communicating effectively with kitchen staff, and maintaining clean and organized workstations. The role also requires adherence to company policies regarding uniforms, breaks, and food handling certifications to uphold the diner’s high standards. Servers play an essential role in creating a positive atmosphere by being cheerful and attentive while managing tasks efficiently and assisting team members as needed. This position demands physical stamina, as it involves standing, walking, lifting, and carrying trays during long shifts. Black Bear Diner Hayward values employees who demonstrate a strong work ethic, attention to detail, and a genuine passion for hospitality. While flexibility in work hours is required, including overtime when needed, the role offers an opportunity to develop professional skills in a supportive and dynamic environment. The server’s duties extend beyond typical order taking; they must handle guest inquiries with courtesy, manage any food delays by keeping guests informed, and ensure accuracy in billing. The diner expects all servers to work collaboratively, take ownership of the restaurant experience, and contribute to a positive team spirit. Overall, working as a server at Black Bear Diner Hayward is more than just a job – it is a chance to be part of a reputable establishment dedicated to quality service and creating a welcoming community atmosphere.

Job Requirements

be punctual to begin work
wear proper uniform including black slacks, Black Bear Diner shirt, suspenders, apron, and name badge
maintain neat and clean appearance
approach tables within two minutes of guests being seated
offer beverages based on meal period
clearly communicate food order modifications
maintain cheerful and positive attitude
keep work areas clean and organized
report equipment failures and shortages
take breaks on time and return promptly
work overtime if needed
confirm accuracy of guest checks
obtain manager approval for voids, wrong orders, or comps
maintain current Food Handlers Certification
lift up to 25 pounds
stand and walk for prolonged periods
carry trays with up to nine pounds continuously
be courteous and smile frequently

Job Qualifications

prior experience in food service or customer-facing roles preferred
excellent communication and interpersonal skills
ability to work in a fast-paced environment
attention to detail in order taking and service
strong teamwork and collaboration skills
ability to manage multiple tasks simultaneously
current Food Handlers Certification
basic proficiency with Point of Sale (P.O.S.) systems and order entry
physical stamina for extended periods of standing and walking
positive attitude and professionalism at all times

Job Duties

greet all guests professionally and in a family-oriented manner before, during, and after meal periods
approach guests within two minutes of seating and introduce yourself by name
offer beverages appropriate to the meal period, including coffee, orange juice, iced tea, soft drinks, beer, and wine
announce daily specials for each meal period
take accurate food orders and repeat them back to guests to ensure correctness
input orders into the Aloha system with all modifications
communicate special requests or modifications to kitchen expeditors or kitchen manager
check back with guests to offer beverage refills
inform guests promptly about any delays from the kitchen and maintain their engagement
maintain a cheerful and positive attitude throughout the shift
keep all workstations and dining areas clean and organized
report equipment failures and supply shortages to management immediately
take breaks on time and return timely to workstations
work overtime when requested
double-check all guest checks for accuracy and table matching
ensure any voids, wrong orders, or comps are approved by management
be a team player and take ownership of the restaurant experience
perform food runs as needed
communicate all station transitions to management
refill sugar caddies and condiment supplies
complete all side work before ending the shift