Pool Server - Oasis (Seasonal)

This position is offered by a prestigious hotel and resort known for delivering exceptional hospitality and luxury experiences to its guests. The establishment prides itself on impeccable service standards and outstanding food and beverage offerings within a vibrant and welcoming environment. The company fosters a culture of professionalism, teamwork, and guest satisfaction, aiming to create memorable stays through attention to detail, warm interactions, and a broad spectrum of services that include state-of-the-art dining facilities and recreational amenities.

This particular role is focused on food and beverage service poolside, where team members are responsible for taking accurate orders from guests, entering these orders into the point-of-sale system (POS), and making knowledgeable food and beverage recommendations to enhance guest satisfaction. This is a dynamic, guest-facing role requiring attentiveness to guests' needs, including dietary restrictions and special requests, while upholding the company’s high standards. The role demands excellent communication and interpersonal skills to provide a pleasant, friendly, and professional atmosphere to patrons.

Team members also have the responsibility to clear and clean tables after meals, ensure the presentation and cleanliness of their work area, and maintain stock levels for efficient service. Upselling food and beverage items is an integral part of the role to maximize revenue and profitability for the resort’s dining operations. The position also involves following comprehensive health, safety, and sanitation guidelines, including the use of personal protective equipment (PPE), food handling standards, and compliance with OSHA and health department policies.

Working in this role means maintaining updated knowledge of the hotel’s services, features, events, and local attractions to answer guest inquiries accurately and aid in delivering a superior guest experience. Handling payment transactions correctly and balancing sales reports with precision are essential elements of the job. A commitment to teamwork, flexibility regarding shift schedules, and the physical capability to perform the role’s duties—including standing for extended periods, lifting, bending, and working under various environmental conditions—are vital.

This role is ideal for individuals with prior serving experience in hospitality, especially in luxury settings, who possess a desire to deliver exceptional guest service and uphold the standards of a renowned hospitality brand. The position offers an exciting opportunity to be part of a dedicated team that prioritizes guest satisfaction and operational excellence while providing a supportive and engaging work environment.