Event Guest Services Staff - Texas Trust CU Theatre Grand Prairie

AEG (Anschutz Entertainment Group) has been a leading force in the sports and live entertainment industry for over 20 years. With a portfolio that includes over 300 venues worldwide, premier sports franchises, iconic music brands, and innovative entertainment districts, AEG is recognized globally for producing unforgettable experiences. Each year, the company hosts more than 160 million guests, promotes over 10,000 shows, and presents more than 22,000 events, showcasing its dominant presence in the live entertainment sector. AEG is dedicated to creativity, innovation, and community engagement, leveraging cutting-edge technologies, sustainable practices, and a commitment to diversity and inclusivity across its operations. It aspires to build a workplace culture that reflects the diverse backgrounds of its artists, athletes, fans, and employees, ensuring an environment where everyone feels welcome and valued.

The Usher/Ticket Taker role at AEG is a dynamic part-time position focused on delivering exceptional customer service during events. This role is pivotal in creating a seamless and positive experience for guests by managing ticket scanning, providing directions, and assisting with inquiries about the venue or event. The Usher/Ticket Taker also plays an important role in ensuring the safety and security of attendees by controlling access points and adhering to facility protocols, including ADA compliance for guests with disabilities. AEG offers a competitive hourly wage for this position ranging from $13.50 to $17.00, depending on experience and shift specifics. While this role is not eligible for bonus compensation, it may qualify for benefits in accordance with ACA guidelines.

Working as an Usher/Ticket Taker at AEG means being at the heart of the excitement in some of the most renowned venues and events around the world. Employees in this position need to efficiently handle fast-paced environments, maintain professionalism under pressure, and communicate effectively with guests, supervisors, and corporate staff. The role requires consistent energy and presence, often involving prolonged standing, stair navigation, and working in loud environments. Candidates who thrive in this client-facing, detail-oriented role are those with strong interpersonal skills, sound judgment, and a supportive attitude. Evening, weekend, and holiday availability is essential due to the nature of event scheduling.

AEG is committed to equal employment opportunities and does not discriminate based on legally protected statuses. Applicants should be prepared to embrace AEG’s inclusive environment and uphold its policies that foster workplace safety, respect, and excellence. This position does not offer work visa sponsorship and may require flexibility in job duties as necessary. Joining AEG as an Usher/Ticket Taker provides a unique opportunity to be part of a global entertainment powerhouse that values the guest experience and employee contribution alike. It’s an ideal role for individuals looking to enter or grow within the live events and entertainment industry while gaining valuable customer service and operational experience.