Operations Assistant - Quality Assurance

Brilliant Earth is a pioneering e-commerce jeweler dedicated to cultivating a more transparent, sustainable, compassionate, and inclusive jewelry industry. Since its founding, Brilliant Earth has been committed to delivering beautiful, ethically sourced fine jewelry that customers can feel proud to wear. As one of the fastest growing companies in the online jewelry space, Brilliant Earth combines exquisite craftsmanship with a commitment to environmental and social responsibility. The company champions sustainable practices, sourcing conflict-free diamonds and recycled metals, and supports communities affected by mining practices. This mission-driven ethos resonates throughout the organization, creating a collaborative and inclusive work culture that fosters innovation, respect, and growth.

The Operations team at Brilliant Earth plays a crucial role in ensuring the exceptional delivery experience customers expect—from the moment an order is placed to the instant a customer opens their carefully packaged product. The Operations Assistant position is located in Secaucus, NJ, with an hourly wage targeted around $21. This role is ideal for someone who thrives in fast-paced, high-volume environments and is passionate about quality and precision.

As an Operations Assistant, you will be a vital member of a close-knit team dedicated to coordinating and executing daily operational tasks. You will receive product shipments, input product details into internal systems, and perform stringent quality assurance checks on incoming and outgoing merchandise to maintain the highest standards of craftsmanship. A significant part of your work involves reviewing orders to ensure shipments are accurate and complete before they reach customers. In addition, you will support the customer care team by handling escalations related to products via phone and email.

This role demands strong attention to detail, excellent communication skills, and the ability to multitask while meeting assigned goals and targets. You will collaborate closely with various internal teams to keep operations running smoothly and efficiently. The work environment is dynamic and requires adaptability as well as a proactive approach to problem-solving.

Brilliant Earth offers exceptional training and development opportunities within the Operations department, enabling team members to learn every aspect of the business and advance their careers. The company culture emphasizes career growth, diversity, and a shared commitment to making a positive impact in the jewelry industry. If you are driven, detail-oriented, and eager to join a mission-minded organization that values collaboration and innovation, this position offers an excellent opportunity to contribute meaningfully from day one.