Assistant Restaurant Manager

Dunkin' is a leading global brand and America’s favorite destination for coffee and baked goods, known for its commitment to quality, customer loyalty, and continuous innovation. Founded in 1950, Dunkin' has grown to operate over 13,100 restaurants across 41 countries, offering a wide range of hot and iced beverages, donuts, bagels, and muffins that cater to a diverse clientele. The company is headquartered in Canton, Massachusetts, and is part of the Dunkin' Brands Group, Inc. family of companies. With a strong focus on creating a guest-first culture and operational excellence, Dunkin' has consistently been recognized as a top brand for customer loyalty in the coffee category.

The Assistant Restaurant Manager position at Dunkin' plays a critical role in supporting the Restaurant Manager to lead teams that deliver exceptional customer experiences while achieving profitable sales and operational goals. This role involves hands-on leadership and management to cultivate a positive team environment where employees feel valued and motivated. The Assistant Restaurant Manager helps recruit, hire, onboard, and develop a skilled workforce that is dedicated to upholding Dunkin's brand standards and delivering quality products and services.

In this position, you will be instrumental in maintaining operational excellence by ensuring all shifts are adequately staffed, safe, and secure, meeting food safety and sanitation guidelines, and actively driving guest satisfaction initiatives. You will oversee the execution of brand standards, marketing promotions, and new product roll-outs, ensuring that all team members are trained and aligned with company goals. The role also carries the responsibility for profitability, including controlling costs, tracking sales results, and implementing action plans to optimize productivity and quality.

As an Assistant Restaurant Manager, you will develop leadership skills by managing direct reports, offering coaching and feedback, handling conflict constructively, and building effective team dynamics. The role requires a problem-solving mindset with a focus on making informed decisions to overcome operational challenges and foster continuous improvement. Business acumen is crucial, with a need to understand financial performance and leverage metrics to guide team efforts towards achieving targets.

Overall, the Assistant Restaurant Manager role at Dunkin' offers an exciting opportunity for individuals passionate about customer service and team leadership within a dynamic, fast-paced restaurant environment. It is suitable for candidates with previous restaurant or retail supervisory experience who seek to grow their careers in the hospitality industry while contributing to a globally recognized and beloved brand.