Assistant Restaurant Manager

Dunkin' is a renowned global leader in the coffee and baked goods industry, celebrated as America's favorite all-day, everyday stop for quality coffee and delicious treats. Founded in 1950, Dunkin' has established itself as a dominant market player across multiple categories including hot regular, decaf, and flavored coffee, as well as donuts, bagels, and muffins. The brand's dedication to quality and customer satisfaction has earned it the No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 consecutive years. With over 13,100 restaurants spanning 41 countries, Dunkin' delivers an exceptional dining experience that keeps millions of customers coming back daily. Headquartered in Canton, Massachusetts, Dunkin' is a proud member of the Dunkin' Brands Group, Inc. family of companies, committed to continuous innovation, operational excellence, and community engagement.

The Assistant Restaurant Manager role embodies a key leadership position within Dunkin', directly supporting the Restaurant Manager to cultivate a team dedicated to delivering outstanding guest experiences and achieving profitable top-line sales. This position offers a unique opportunity to serve as a vital conduit between the management and crew, focusing on the development and mentoring of Crew and Shift Leaders. The role demands a high level of competency in managing operations, staffing, and guest service standards while fostering a positive and inclusive work environment. An Assistant Restaurant Manager at Dunkin' plays an instrumental role in driving team performance, setting high standards, and ensuring adherence to brand guidelines and safety protocols. This position is ideal for individuals passionate about leadership, continuous improvement, and customer satisfaction within a fast-paced, team-focused setting.

Key responsibilities include recruiting and onboarding new employees, communicating job expectations clearly, and holding team members accountable to maintain high behavioral and performance standards. The Assistant Restaurant Manager ensures operational excellence by creating a guest-first culture, maintaining adequate staffing across shifts, and enforcing safety, food safety, and sanitation guidelines compliant with applicable laws. They also assist in executing brand standards, recipes, and systems accurately, driving action plans for production, productivity, quality, and guest service improvements based on feedback and assessments.

Financial acumen is critical as the role also involves controlling costs to maximize profitability, implementing marketing promotions promptly, and managing new product rollouts including team training and sampling. The Assistant Restaurant Manager must be adept at reading and interpreting business reports to set and accomplish goals, using innovative approaches to solve challenges and deliver solutions that fuel business growth. Leadership capabilities are emphasized, focusing on building effective teams through recognition, development, conflict resolution, and fostering collaboration and integrity within the workforce.

This position requires fluency in English, basic computer and writing skills, proficiency in math and financial management, and a minimum age of 18 years where applicable. Previous experience in restaurant, retail, or supervisory roles combined with a high school diploma or equivalent education is preferred. Overall, the Assistant Restaurant Manager role at Dunkin' represents a compelling career path for motivated individuals looking to grow within a globally recognized brand that values teamwork, customer service excellence, and leadership development.